BestCBD.ca Privacy Policy
Effective Date: November 19, 2025
This Privacy Policy describes how BestCBD.ca (referred to as “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.BestCBD.ca (the “Site”).
1. Collection of Personal Information
We collect Personal Information about you from various sources, including directly from you, automatically through your use of the Site, and from third-party sources.
A. Information You Provide to Us
When you interact with our Site or services, you may voluntarily provide us with the following categories of Personal Information:
- Contact Information: Name, billing address, shipping address, email address, and phone number.
- Account Information: Username, password, and purchase history.
- Payment Information: Credit card numbers, debit card numbers, or other financial information (processed by our secure third-party payment providers).
- Customer Support Information: Information you choose to include in communications with our support team.
B. Information Collected Automatically
When you access the Site, we automatically collect certain information about your device and your interaction with the Site. This information is referred to as “Device Information” and includes:
- Log Data: Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring/exit pages, date/time stamps.
- Usage Information: Details about how you use our Site, including the products and pages you view, items added to your cart, and clickstream data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and tags to enhance your experience, store preferences, analyze trends, and administer the Site.
C. Information from Third Parties
We may receive information about you from third parties, such as payment processors, shipping carriers, and marketing partners, to fulfill your orders and improve our services.
2. How We Use Your Personal Information
We use your Personal Information for the following purposes:
| Purpose of Use | Details |
|---|---|
| Fulfilling Orders | To process your payment, arrange for shipping, provide you with invoices and order confirmations, and manage returns/exchanges. |
| Account Management | To manage your account, provide access to features, and maintain your purchase history. |
| Communication | To communicate with you regarding your orders, respond to inquiries, and provide customer support. |
| Marketing and Advertising | To send you promotional emails or messages about our products, special offers, and services (with your consent, where required). |
| Site Improvement | To screen for potential fraud and risk, and to analyze and improve our Site’s performance, functionality, and user experience. |
| Legal Compliance | To comply with applicable laws, regulations, and legal processes. |
3. Sharing Your Personal Information
We do not sell your Personal Information to third parties. We share your Personal Information with trusted third parties only to help us perform the services and fulfill the purposes described above:
- Service Providers: We share information with service providers who perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analysis, and email services.
- Legal Compliance: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your Personal Information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
We use cookies to:
- Remember items in your shopping cart.
- Analyze Site traffic and user behavior.
- Serve targeted advertising based on your interests.
You can control and manage cookies in your browser settings. However, disabling cookies may negatively impact your shopping experience and prevent you from using some features of the Site.
5. Your Rights
Depending on your location (such as if you are a resident of California, the EU, or other jurisdictions with comprehensive privacy laws), you may have the following rights concerning your Personal Information:
- Right to Access: The right to request copies of the Personal Information we hold about you.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we delete your Personal Information, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your Personal Information, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.
6. Data Security and Retention
We implement reasonable security measures, including encryption and secure server infrastructure, to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Children’s Privacy
Our Site is not intended for individuals under the age of majority in their jurisdiction (typically 18 or 19, depending on local regulations regarding hemp products). We do not knowingly collect Personal Information from individuals under this age. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Effective Date.” We encourage you to review this policy periodically.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to exercise your rights, please contact us by email at:
{support@bestcbdeu.com}